The Store Manager is the key driver of sales and excellent customer service in the store. This role is accountable for key performance indicators (KPI's), meeting financial expectations, and crafting a team environment.
General Tasks
- Responsible for leading all aspects of retail store
- Create a performance culture to deliver KPIs, meet or exceed store financial projections and improve revenue opportunities
- Partner with the headquarter to recap monthly store performance in end-of-month format and reporting current business trends to cover every aspect of the business
- Support and maintain visual merchandising standards set by headquarter
- Generate positive results in a manner that is consistent with Christian Wijnants’ values
- Maintain product inventories on a monthly base and support stock levels through direct communication with the headquarter to maximize full price selling and maintaining a high sell through
- Hire, train and coach employees on the sales and service model
- Be a role model and motivate employees to attain team sales goals daily
Client Development
- Focus on Outstanding Customer Experience
- Lead the team to consistently establish relationships and propose local events through continuous networking
- Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty
- Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities
Qualifications
- Minimum of at least 2 years of retail sales experience
- Minimum of 1 year management experience is preferred
- Must be proficient in Excel, Apple Software, POS and digital literacy
- Possess a principled level of business ethics and integrity
- Excellent time management and problem solving skills as well as the ability to use good judgment and make independent decisions
- Well developed ability to speak, read, comprehend, and write German and English
- Ability to maintain reliable and consistent attendance and punctuality
- Represent the Christian Wijnants image through appropriate wardrobe and presence per the company grooming standards
- Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
- Commercial awareness and strong business acumen
- Excellent organizational skills
- Passion for the Fashion Industry
- Flexibility to work a retail schedule which includes evenings, weekends and holidays
- Some travel may be requested
Core Competencies
- Entrepreneurial spirit
- Sales and Client focused
- Developing/coaching others
- Leading by example
- Relationship builder
- Effective communicator
Store Location
Potsdamer Straße 91, 10785 Berlin
